Poor service

I am beyond frustrated with the lack of service regarding Order #*** for delivery in Delft, Cape Town. This has been a masterclass in how to alienate a customer and waste their time. My order was paid for on 30 November, yet here I am on 17 December with nothing. Here is why you should avoid this service: • Fast & Furious Courier Incompetence: The courier company, Fast & Furious, is absolutely pathetic. They refuse to take any accountability. Whenever I query the delay, they hide behind excuses like "the address was not given" or claiming the area is a "high-risk zone." If it’s high risk, why take my money and promise a delivery date? It is a blatant excuse for their own laziness and poor management. • Empty Promises: I’ve been told multiple times that the courier will "try for today." These are clearly just scripts to get me off the phone, as no one ever follows through. • Forced to do their job: Why am I the one spending my time and airtime calling them? I’ve had to wait on hold for ages just to receive vague, scripted answers. They expect the customer to track down their own parcels. • Tracking Lies: The Takealot app actually marked the order as "Delivered" on 10 December. This is a total lie—nothing arrived. This is a massive security concern and incredibly misleading. • Unexplained Split Shipments: They split my parcel without any explanation, and now I’m chasing multiple "ghost" deliveries. It is unacceptable to take a customer's money and then provide zero accountability. Takealot, stop using Fast & Furious if they aren't capable of doing their jobs in Delft. Stop making excuses and deliver my items immediately