Poor Service

<p>I ordered a book from Takealot which my daughter needed urgently for her studies. Before I placed the order, I confirmed the delivery date which was the 24th of March according to the Takelot website. </p> <p>The order was placed but the book was never delivered. On the 28th I called Takealot to find out when the book will be delivered only to be told that they do not have stock and had to order from the US. I also was only informed about this when I called the second time. The first time I called, the agent told me that there was nothing they could do and that I just had to wait until it arrives. I then asked to speak to the manager and was told the manager is busy but would call me back. The manager never called me back?</p> <p>Interestingly, when you phone the call centre, there is message that tells you that if you have a delivery date then your goods will be delivered on that date else Takelot will inform you of the delay. Takelot never informed me of any delays and I am still waiting?</p> <p>Had I new that I could not trust Takealot's commitment, I would have ordered the book from someone else. But I was misled by Takealot and now my daughter will miss her deadlines.</p>