Poor service

<p>I am writing this review on behalf of my mom Ros Viljoen. She placed a order on the 20th of January for Coffee and Cat Food. A couple of days after the order was placed we noticed that the one cat food was cancelled. We emailed takealot and Michael Morgan rep**** and said it was cancelled due to non payment. No how the hell can it be due to non payment when takealot debited my card and the reset of my order has been processed? Then Mr Morgan sent us a voucher, but the thing is only for R 79, then cancelled cat food costs R 98! And I do not want a voucher I want to be refunded the R98 because I will never do business with takealot again until their service improves. The courier service is dreadful, the couriers have had my parcel for 4 days and it still has not been delivered. Even the post office can manage a 2 day service.</p>