Poor Service

<p>I ordered some items from Takealot and received an e-mail confirmation with a delivery date of 9 December 2016. On 9 December, 2 different Takealot representatives confirmed that the package will be delivered as communicated. At 16:00 on 9 December, after I followed up, I was told by another Takealot representative that there was a problem with my order, that it was still stuck at the warehouse, but that she will escalate it immediately and an e-mail will be sent to me in that regard. She advised telephonically that it will probably only be delivered on 14 December. I received no e-mail. It is now 15 December and I have followed up twice this week for a new delivery date and have received NO feedback still. I have had to explain to 2 children why they did not get their Christmas gifts with everyone else this year and I can still not give them an indication of when they will receive it.</p> <p> </p> <p>Unacceptable Takealot!!!</p>