Poor service

Return number : MRRN-RZR7-YO6D Good

I’m reaching out with a major concern about my recent experience with your service. I purchased a smart watch on the 11th of October, which was delivered on the 17th. After only a few days of use, the watch started to fade, so I logged a return with the intention of receiving an exchange. Unfortunately, my request for an exchange wasn’t acknowledged, and instead, I received the same watch back.

Disappointed, I decided I no longer wanted the watch as my original requirement for an exchange was not met. When I tried to return the item, my request was declined. I reached out multiple times, hoping for assistance, and finally spoke with Rofhiwa on the 25th of October. He assured me he would notify the courier company, as I no longer had the watch in my possession. However, the next morning, I was contacted by the driver who requested the item, which I’d already returned.

My frustration grew after speaking with Mubasen, who was extremely rude and unhelpful. When I requested to speak to his manager, I was left on hold for over an hour, only to be told the manager was unavailable due to meetings.

I am extremely disappointed in the handling of this situation. This has caused me significant frustration, and I would like a resolution as soon as possible. I paid R1000 and something for this item, and I either want a replacement that meets quality standards or a full refund.

I hope to receive a prompt and satisfactory response.

Sincerely, Zanele ***