Poor service
<p>Every single time I phone in and ask to speak to a manager, I am told that a manager will phone right back. That happend twice. No one ever phoned me back.</p> <p> </p> <p>You say you have stock on your site. I make the payment. You take the money and THEN tell me you have no stock? It is your responsibility to make sure that you have the correct stock on your website even if you are reling from a supplier. Then when you do give me my money back you first give me credit? Only after I moan you are willing to give me my money back?</p> <p> </p> <p>At the moment I am really fed up and even after so many years of good service I really cannot see myself buying from you again.</p> <p> </p> <p>Update: After a phone call with manager Luciano, all I heard was how the supplier made a slight mistake and no mention of how takealot is at fault here. When I asked what takealot is willing to do from their side, all he said was that I will get my refund. Even when I was furious, i still wished him a enjoyable weekend after we ended the call, but all I got in return was "bye sir"</p> <p> </p> <p>If you use takealot often just hope that nothing goes wrong, because if it does you will ahve a terrible time.</p>
Hello jp-le-roux,
We are so sorry to learn of this unpleasant experience with your latest order.
Thank you for giving us the opportunity to look into the matter for you.
We appreciate your patience and our team will keep you posted as we investigate and address your concerns raised.
Regards
Takealot.com
Hello jp-le-roux,
We are so sorry to learn of this unpleasant experience with your latest order.
Thank you for giving us the opportunity to look into the matter for you.
We appreciate your patience and our team will keep you posted as we investigate and address your concerns raised.
Regards
Takealot.com
