Poor service

I placed an order on Takealot on 21 July 2019, delivery was estimated for 30 July 2019 which became 31 July 2019. I then followed up and a new delivery date was set for 2 August 2019 however delivery could not take place at my place of work so I had to stay home, some excuse that my parcel was delivered to incorrect facility and there had been protest action close to my place of work earlier that week. 2 August came and gone and I followed up again, a new delivery date was set for 6 August but also they could not deliver at my place of work so I stayed home again. Keeping in mind that I am taking leave to get this package. On 6 August at 14h00 I followed up again and was told that delivery might only be on 7 or 8 August.

Honestly, I do not think that my order amounting to R1786 will ever get delivered and I now want a refund. Which is also unlikely to happen. I have been using Takealot for years and I place orders on a weekly basis, this has been the worst experience.

Tania