Poor service

A few days ago we ordered an android box 16GB and it got delivered on the 20/07/2018. The package said it was the right device , however when I opened it turned out that the 8 GB device was in the box. Went back on to takealot's account and lodged a return, expecting someone to come and pick up the device and get the process started to get the correct device....Not the case. I recieved an email to please send pictures of the device so that this can be sorted out within 24 Hours, so I sent the necessary pictures as quickly as possible in order to get the device I originally wanted as soon as possible, not getting a response about whether or not these were the pictures they wanted. This all happened at about 10:30. By 13:30 I eventually tracked down a phone number for takealot and phoned them, only to be told that we will only be getting a new device by next week once all sorts of silly investigations are done, funny how these investigations are not done to ensure that the correct device is in the correct packaging. One would think that if takalot has made an error they will try their damn best to correct the error the same day or latest the next day. Not these guys they will take a whole week. Takealot is suppose to be a convenience, I find this not to be true. It would have been more of a convenience to just go to Makro and get the correct device on the day I wanted the device. I will definatly not recommend takalot to anyone.