Poor service

I ordered rugby boots for my son that was delivered as scheduled on Thursday last week. However, they did not fit so I logged an exchange. I was quite happy then to exchange the boots for a larger size, but since I have received such poor service, I just want a refund and I will purchase elsewhere. They were supposed to collect the boots on Friday to exchange for a larger size. The boots were eventually collected yesterday (Tuesday 03.07) only after I called to complain. I was advised to order and pay for another pair while my return was being processed. I told the lady that I spoke to that I would now prefer to be credited as I am not prepared to wait for such a long time for a pair of boots nor pay for another pair! She said she would email me regarding my credit. I have still not received an email confirmation of the collection nor the credit. I called the call centre again today. They could not confirm initially that the boots had been collected as Skynet had not updated the system. Then he said that I would only get confirmation of my credit once the boots are received in Johannesburg and evaluated. This could be a further two days and only then will I get a message of confirmation. Not credit, just confirmation. Credit would be passed only after the evaluation. I do not want to be credited. I want a refund! In the mean time, I am out of pocket for a pair of boots that my son needs to play sport and to add insult I am having to wait for a long time to get a credit or refund!

I do not want to order another pair of boots online as I have already spent R900 and definitely do not want to spend a further R900 to get the same runaround! I would rather take my cash and buy boots at a shop. The whole idea of shopping online is the convenience, however, this has been far from convenient and I will be very reluctant to order from Takealot ever again.