GG
Gen G

1 reviews | Active since Jul 2015

24 Feb 2016, 12:39

POOR SERVICE

I asked about my order delivery date being changed from the 22/02 to the 1/03 only to be told it WOULD be on the 22/02.... Well that came and went and when I enquired again about this I was told that the date it had be changed was the new delivery date (1/03).... SO BASICALLY this is the THIRD time the date has \changed\". I think it is poor service that when the delivery date changes for whatever reason it falls on the customer to follow up on it rather than TAKEALOT. Will be rethinking my use of takealot as I don't like the poor service ... understandable things sometimes go wrong but why was I the one to have to follow up on it. I do a lot of online shopping and find that other stores are more customer friendly. "

0
Replies (1)
takealot.com
takealot.com's reply24 Feb 2016, 17:16
Official
Hello GenGen,

Please accept our sincerest apologies for the poor communication regarding the expected delivery date of your parcel and for the inconvenience this caused.

Thank you for speaking to Sheena earlier today about your concerns. Rest assured, we will use the feedback provided to help improve our service going forward and ensure it is in line with our values.

Regards
Takealot.com