poor service

I am deeply saddened and disgruntled at this extremely poor service from Take a lot. i ordered two back pack****ongst some other stationary) that were supposed to be ready for delivery 16/01/2017. as i knew school is starting 17/01/2017. I had to call three times to try and get the stock here and no one could assist me as to when the stock would be here. I cannot understand how a HUGE corporation like Take a lot can commit to having stock here on the 16th January and then not fulfill their promise. What happened to their moto always making the customer happy…. And that their smile is their guarantee. This is the epitome of POOR CUSTOMER SERVICE. Eventually a lady Tracy calls me to say that my order is now read for collection... after i have been spending the better part of the day fighting to get my order here on time. so i go to pick up my order ... and guess what.. its only my two back packs there. the rest of my order was not processed. so i had to wait another 45 minutes to get my order sorted. what poor and utterly bad service !!