Poor Service

- Order placed on 27 Sept, paid immediately. Checked on website, kept saying order not shipped, delivery date 12 Oct. On Sunday the 10 Oct, I checked my emails and and was advised my order was cancelled and my account credited. No reason why. I call on Monday 11 Oct, and this is where the drama unfolded as follows:

On system order was cancelled due to being damaged due at picking and packaging

1) Monday morning, I spoke to Nkosikhana, who advised, on system order was cancelled due to being damaged at picking and packaging stage. He logged a replacement order and no further responses, however I did get a mail requesting if I am satisfied or unsatisfied, responded to mail. I responded that I was not satisfied. 2) Monday called again to followup spoke to Siphamandla, took a while to check and advise it is been sent to replacement department, once again I got a mail requesting if I am satisfied or unsatisfied, responded to mail. As I did not get further feedback. 3) Tuesday called and spoke to Siphelele took a while to find the information as there was no information on the order number. He then told me my account is again credited as they are out of stock. You can imagine my frustration at this stage, again I got a mail requesting if I am satisfied or unsatisfied, responded to mail. He at least sent me an email and I responded with the trail of calls and followups on my email response. 4) Thursday, I called again to followup and spoke to Ongisiwe, She then told me my account is again credited as they are out of stock. So thus far, no trace of escalation even though I requested this to be taken up with team leaders. Previous calls I requested to speak to Team leader and was told they working from home and will let team leaders to call. Yet to date I have not received any calls from Team leaders. Today Ongisiwe reprocess replacement and escalated. She advised Team leader will call. No calls from team leader, however got a feedback email on satisfied or not. I have not even spoken too a Aneeqah.D. 5) Again send update to this customer feedback email. 6) Ongisiwe in her call requested I give her 48 hrs to get an update from replacement department. I wait on their feedback.