Poor service

Isn't it your policy to collect incorrect items within 24 hours? Well, it's been a week and you still haven't collected the incorrect item, despite me having received an SMS that it was to collected today (6 November 2017). Been back-and-forthing with various staff in the returns department (Jodie Hamici, Chuma Mbali, Enid Splinters, Luke, etc) for the past week. This after takealot.com messed up the order (order # ********** 4) and sent the incorrect product. Now your blunder has become my problem. Super frustrated!