Poor Service

I received an order from Takealot on 5th November and the incorrect items had been delivered. I logged a return and requested that the correct items be delivered. I dropped off the incorrect delivery at the takealot pickup point on 7th November. I have not had any feedback as to when I can expect the replacement delivery. I have contacted takealot several times for feedback and they cannot tell me if the items have been received and when I can expect a replacement delivery.