POOR SERVICE

I am extremely frustrated with the service I have received from Takealot. I first ordered something which was delivered to the wrong house and took several days to locate where the package was. I then ordered something else and was not satisfied with it so logged a call to return it. The return was logged on Friday and collection was scheduled for the Monday. No one arrived on Monday and so I called to arrange another collection for Tuesday. Again no one arrived. I then called Takealot again to reschedule for Wednesday and no one arrived. Then I called YET AGAIN to reschedule collection for Thursday and AGAIN no one arrived. It has now take FOUR days to collect the it has still not been collected. This was third purchase from Takealot and of the 3, 2 were messed up. I understand that the problem may lie with the courier but Takealot should take action against them to ensure that customers are serviced properly. It shoul dnot take 4 days for them to finalise a collection.<br> Regards<br> Jenna