POOR SERVICE

I ORDERED ITEMS 5 DAYS AGO, ONLINE IT SAID THE ITEMS WERE IN STOCK IN JHB I HAVE SPOKEN TO AGENTS A FEW TIMES ALREADY AND THEY CANNOT GIVE ME AN ANSWER, I ASKED FOR A MANAGER TO PHONE ME AND STILL NOTHING??? ORDER NUMBER ***. IF I DON'T HEAR FROM THEM TODAY, I WILL CANCEL FROM TAKEALOT AND NEVER BUY FROM THEM AGAIN