NN
Nived N

1 reviews | Active since May 2013

25 Sept 2015, 09:32

POOR SERVICE!!!

I pre-ordered FIFA 16 through [URL Removed] in August. I called on Wednesday (23rd September) to query delivery but I was told that the release date was moved from the 22nd to the 24th and Takealot apologizes for not informing me. As the 24th falls on a public holiday I would have to wait an extra day for delivery despite it been readily available at all retail stores nationally on the 24th (what's the point of a pre-order then??). None the less I waited and today I find no delivery yet and MR Delivery tell me HOPEFULLY delivery MIGHT occur sometime today. Poor service.<br> <br> I am leaving at 12pm for the long weekend, and should I not receive delivery by then - I will buy from BT Games and ask for a cash refund from takealot. (not a credit).<br> <br> Regards

0
Replies (1)
takealot.com
takealot.com's reply25 Sept 2015, 10:53
Official
Hello nivzo,

We understand your concern over possibly not receiving your FIFA 16 game today as we know this is a widely sought after item. We're sorry for the unpleasant experience and appreciate you taking our complaints team's call earlier. As discussed we're looking into this with the relevant courier and will do our best to get this delivered to you as quickly as possible.

Our team will revert back to you the minute they receive the necessary feedback.

Sincerely,
takealot.com