Poor Service

I ordered a drying rack on 2 September 2015 from the daily deal and received an email notification to collect the item on the same day. My boyfriend went to the warehouse in Cape Town and collected the order for me on 4 September 2015. It took the staff there at the warehouse 15 minutes to find the item. When I received it at night I found it is a different one from which I ordered. I logged an exchange on 5 September and got a phone call from takealot on 8 September to request a photo or details of the item I received. I sent them the link of the item I was given immediately. Then I got a phone call from takealot on 9 September to schedule the delivery of the exchange before 13:00pm on the same day. I told them I was not able to make it and prefer to schedule it for Saturday which is 12 September. The delivery has been scheduled for 12 September before 13:00pm. I was sitting at home the whole morning to wait for the delivery and nothing is delivered till now. I am so disappointed the service provided by takealot.