Poor service

I am extremely disappointed with my recent experience with Takealot.

I purchased a grey baby stroller for R1899 and later received an email stating that my order had been cancelled due to “stock shortage”. However, shortly afterwards, I checked the same listing again and noticed that the exact same grey stroller was still available from the same seller — but now priced at R2799. The blue version also remained available at the original lower price.

My concern is not simply about a price increase. My concern is how the item was supposedly out of stock for my order, yet immediately available again at a significantly higher price.

I contacted customer support, but instead of addressing the contradiction regarding the stock shortage explanation, I repeatedly received generic responses stating that sellers may change prices.

As a customer, this experience feels unfair and misleading. I expected Takealot to properly investigate the matter and provide a reasonable explanation or resolution.

I will now be taking the matter further through the relevant consumer protection channels.