Poor Service

Last week Thursday I ordered an item from Takealot. The item showed available in the CPT warehouse and selected the collection option as I need this for the weekend past. I then had to call in to find out that there was no stock in CPT it had to come from JHB. A few calls later I found out that the JHB warehouse also never had stock and the supplier will need to be contacted. I then cancelled the order and was promised the money would be put back into my account. This is the frustrating part, I had to follow up to know that my credit was declined and need to wait for another 3-5 days for my money. This meaning that I go another week if lucky before I can purchase my item at another store! This service is absolutely disgusting!