Poor service

I ordered a Shedder on the 18/01/22 (delivery is suppose to be 5 - 7 working days) on the 01/02/22 no shedder, I log in and see my order was cancelled When I asked their excuse was they don't stock, even thou it shows that there is stock only difference is the the special is over, fine i order a different shedder, same story. I lose my temper with the consultant, place a order for the third time. Now today i like to place a order for a toy because i now have funds in my account and to my surprise my account details have been changed and i can not log in, when i call in they tell me my email details are not the same.