Poor Service

I am absolutely frustrated and fed up with Takealot. In the past month i had to do 3 refunds due to a product not working! Still awaiting my second refund due to them paying my refund into another persons account So i had to wait to the 9th for my bank statement to show nothing was paid to me. Now i am send up and down with the same bull.... Excuses and being passed from one department to another. I feel it is rediculous that the client has to struggle like this due to *********** staff!!!!!