POOR RETURNS SERVICES FROM TAKEALOT.COM

During December 2017 I purchased a product from Takealot.com. The product however needed to be returned as it was defective end January 2018 The necessary contact was made with Edith Brown from takealot.com but to no avail for the return of the product. She stated that Sky Curiours were to collect the product. Thereafter I contacted Sasha from Takealot.com no response further. Then Henro van Wyk with no further response. Finally Melissa Opperman who also has not provided feed back. Iasked for a director or manager for assistance but to no avail. Please note there is defiantly a problem with return of the goods services provided by Takealot.com Hello Peter please assist.