Poor returns service, Still waiting for my refund after takealot lost my return

I would give them a negative number if I could.

I always seem to have issues when returning items. I purchased an induction stove and the stove began to crack. The stove was a bundle that came with a pot, frying pan and sauce pan. The accessories were damaged within months and I didn't cook that often. I was lucky that I kept the accessories even though they were destroyed from very light use. I logged a return for the stove because of the crack. I didn't want the pots, just the stove. The pots were not part of the warranty according to the manufacturer. I sent the stove in and they asked for the pots too. Even after telling them that it's not covered and I just have the issue with the stove, they insisted. So I obliged and sent the pots in separately, This was almost two months ago. I am still receiving emails from a different consultant at every side telling me that I haven't sent in the stove or the accessories (it varies each time). I have sent in the different return numbers as well as the screenshots of the email where it clearly shows two different returns and that if they have lost it in their warehouse then it's not my problem.

I am not sure what else to do. I have spelled it out for them so clearly but it seems as if there are too many different people handling their returns. THEY ARE RIDICULOUS. This is not the first time I have had this problem. It is frustrating. I am so tired of this. I just want this to be sorted. How many times can one say the same thing?