Poor returns policy and lost my travel bags no credit given

I have always been extremely happy with Takealot.com and spent literally thousands of Rands with them.

Sadly I purchased 2 sets of travel suitcases for our trip to Israel and Greece, when we arrived in Greece my wifes 1 case did not want to open even trying numerous attempts to get the case open with the combination we set it at as well as the default combination it did not want to open and we were forced to break the lock open.

My case (the small one) split open completely and that with 6kg in.

On our return we returned both sets of bags as per Takealot policy and both was collected at our premises and taken to the warehouse. The one set was credited as requested and the other set (the one which had the lock broken) was declined. I asked why it was declined and the help desk could not give me an answer.

They stated I must send the cases back again for assessment and I said I don't have the cases they still have the cases, at which stage the helpdesk advised that they will create another return on their side and sort my return out.

Well to my surprise a Takealot collection van arrived at our door to collect a parcel that they still have when I informed then they cancelled the collections and created another collection schedule for the next day and yes you guessed it they arrived to collect bags that is at their depot.

The return has now been cancelled and no further correspondence from any of the help desk assistants and no bags and no refunds or credits to my account.

Never thought Takealot.com would drop the ball but when they do they drop it real bad. Has now made me wonder if I want to continue purchasing at Takealot.com and in fact going to request that the current credit be paid back into my credit card as I don't want to purchase with my credit and will request my damaged bags back so that I can place a huge sticker on bag when I travel saying sorry lock damaged thanks to Takealot.com

For the record the following persons has just disappeared if you can help find them as they did say they will look into my return and maybe they still looking after 2 weeks

PLEASE HELP FIND THESE PEOPLE THEIR LOVED ONES MUST BE WORRIED ABOUT THEM

Keegan.A Sibongiseni.M (takealot.com) Kwezi.M (takealot.com)