Poor return service

Takealot has always been my preferred online store. Today however I am extremely disappointed. I returned an Alva fan because the base could not be secured. It was put back in its box literally 20 minutes after unpacking. Today at just after 12pm, the replacement arrives. OMW. Damaged box, two layers of sellotape. So off the bat you can see the item was someone else's return. Remove the tape and wow..... parts shoved inside, securing bolts lying loose, no instruction manual, casing pressed against the weights because someone was too lazy to pack it properly. Perhaps it was Alva???? I call in, literally 10 mins after opening the box. All I want is the replacement expedited....I mean I paid and money was banked and since then have not had the use of the fan. So Takealot, the fan was never removed from the box, I cannot see the manual, what other parts are lying loose and I am not willing to try. The parts have all been shoved in by someone and that is blatant as the card board surrounds for protection are not in place. This is not the service you provide me normally. But I am very disappointed. This damage was not caused by the driver it was caused by some idiot who repacked the box. The person who dispatched this item should be sent for an eye test, and if they cannot see from 5 meters away the damage on the box....well maybe it's time to chase them off your team. Sarcastic but true.