POOR RETURN SERVICE

I am currently an unhappy client of takealot. I bought a Portable Electronic Cooling & Warming Refrigerator, they product is defective or damaged. I logged in a return query on 01/12/2021 and nobody came back to me. When I made a follow-up with Luciano again *** I am being told that somebody tried to call me, I do not even have a missed call or SMS on my phone to prove on that. So their system is lies if they do not want to do proper work to service customers better. I even provided him with my 2 cellphone numbers but not feedback still. As much as this is a gift to someone I am so disappointed with takealot service for the very first time, poor. Takealot logistics kindly improve on your responsibilities. I will never recommend this to anyone. So what is the way forward as I need my money if this cannot be resolved???