**** poor return experience from Takealot and Supplier used

Good online store. However God help you if you wish to return an item within its warranty period. I have had the unfortunate first has experience of doing so with a heater I thought was no longer working - Mill 2000W Instant LED Portable Heater. I logged the return on the 5th of May and after testing etc and receiving it back on the 22nd of May. I was away in Joburg that week for work so unboxed the heater to see that it was returned with the side panels loose which is definitely not how I sent it to them. I took the heater straight back to Takealot returns. They were shocked at how it had been returned from the supplier and logged a new return on the 2nd of June and I was told they will see if they can get a refund for me as this is not normal practice. I am still waiting 2 weeks later and nobody can tell me anything - the heater cost R3000, not cool, come on guys!?