DL
Daneal L
1 reviews | Active since Jul 2010
13 Aug 2015, 15:25
Poor response
I called Takealot around 19/07/2015 as the 8 man tent I purchased was torn. The agent said I could have a credit or have the tent replaced. I opted to have the tent replaced. He said they did not have in the warehouse, only in JHB, so would request from there. He then said the courier would collect my tent, which they promptly did as promised. I was then told it arrived on 21 July and would take up to 3 days to sort out. I was called on the 27th asking what the issue with the tent was, even though I had stated it in the first instance. I tried to send a photo from my phone, but due to a problem could not and sent the phone to Samsung for repairs, which deleted data, but the explanation was quite clear. They then sent the tent to the supplier on 27 July (not sure why, as I had the choice of credit or new tent from the beginning). Then get an email on 10 Aug stating it is suddenly outside 6 month warranty, when I was told in the first instance it was still within the warranty period. Called Takealot today and they have had no feedback from supplier Seagull Industries since 03 Aug. Called Seagull and they can't deal directly with me. So I have now cancelled my camping trip at my cost.
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takealot.com's replyOfficial
13 Aug 2015, 15:39Hello dan5,
We're sorry to hear of the issues with your tent and that this matter has taken longer to resolve than expected. Our 6-month replacement warranty entitles you to have your product replaced or your takealot account credited if the product is found to be defective or faulty. If the purchase is outside of our 6 month replacement warranty and has a supplier's warranty, the item will be sent to the supplier for assessment as per the warranty. We apologise if this was not clearly explained to you from the onset and will address this with the agent who initially assisted you. Our complaints team will liaise with our returns department to get insight into the matter and will be in touch with an update as soon as possible.
Sincerely,
takealot.com
We're sorry to hear of the issues with your tent and that this matter has taken longer to resolve than expected. Our 6-month replacement warranty entitles you to have your product replaced or your takealot account credited if the product is found to be defective or faulty. If the purchase is outside of our 6 month replacement warranty and has a supplier's warranty, the item will be sent to the supplier for assessment as per the warranty. We apologise if this was not clearly explained to you from the onset and will address this with the agent who initially assisted you. Our complaints team will liaise with our returns department to get insight into the matter and will be in touch with an update as soon as possible.
Sincerely,
takealot.com
Best regards,
takealot.com's reply13 Aug 2015, 15:39
Official
Hello dan5,
We're sorry to hear of the issues with your tent and that this matter has taken longer to resolve than expected. Our 6-month replacement warranty entitles you to have your product replaced or your takealot account credited if the product is found to be defective or faulty. If the purchase is outside of our 6 month replacement warranty and has a supplier's warranty, the item will be sent to the supplier for assessment as per the warranty. We apologise if this was not clearly explained to you from the onset and will address this with the agent who initially assisted you. Our complaints team will liaise with our returns department to get insight into the matter and will be in touch with an update as soon as possible.
Sincerely,
takealot.com
We're sorry to hear of the issues with your tent and that this matter has taken longer to resolve than expected. Our 6-month replacement warranty entitles you to have your product replaced or your takealot account credited if the product is found to be defective or faulty. If the purchase is outside of our 6 month replacement warranty and has a supplier's warranty, the item will be sent to the supplier for assessment as per the warranty. We apologise if this was not clearly explained to you from the onset and will address this with the agent who initially assisted you. Our complaints team will liaise with our returns department to get insight into the matter and will be in touch with an update as soon as possible.
Sincerely,
takealot.com
Best regards,