Poor Resolutions

Ref: MRRN-XQ9X5-N6Y5, Ordered a Condere air fryer 19th July the air fryer didnt last for 2 months and has a 6 months warranty, returned the air fryer to takealot and the outcome was that the item was defective.

I noticed that the brand is really poor and changed my requested outcome from replacement to credits to my account, now i get a response from the takealot advisors that they cannot credit my takealot account!

Am i supposed to use the item again for another 2 months and then return it!?, I want to purchase a better branded item on takealot and use my credits to do so!

Please can you cancel my delivery of the replacement item and get my credits actioned!

If you look at my purchase history with takealot i have been a loyal customer purchases over R1000 per order and this is the type of service i get?