Poor quality products, poor customer service, *****ulent warranty

I bought a silver shockproof case for Samsung A24..... on arrival i was already unhappy as the cover was not hard but soft plastic. A week ago my phone fell which is the reason why i bought the case for it to orotect my phone. The case diamanted. The sliddiing camera case was always poor on arrivalz when you open it, it closes itself, so i would have to remove the case to take pictures. Ao i returned the damn thing as its within the 6 months of warranty only for Lerato P, to indicate to me they wont replace the item and they woulld be sending me the damn thing back.

"Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy. -Item is user damage which leads to warranty void We will arrange for this item to be returned to you."

What is the point of having warranty when you going to sell poor phone cases, what is the essence of buying a phone case? I mean i bought a case at incredible connections for my A12, i have lost count of the times my phone fell, but the vase is still intact and strong, durable and without a scratch. Takealot, you sell poor quality items and when people demand them to be replaced under warranty you refuse. Never again will i buy from you, i have bought so many items, never again.