Poor quality products

We have been very loyal customers of Takealot for a number of years. We relocated from Johannesburg to the Western Cape - Herm****, and for the last couple of months we had shocking poor quality products delivered to us. We ordered a portable vacuum cleaner, did not work, returned it, when the replacement arrived, one could see that this was another person's reject product, the box had been opened, the box was damaged and the item itself broken again. Ordered a portable geyser, the product does not even switch on! **** poor quality products, no Take a lot you definitely lost us as a customer, looks like China mall **** that you are selling