POOR QUALITY IN CUSTOMER SERVICE

I have ordered x 2 hairdyers /styler sets and delivery was confirmed for yesterday .Only to rock up with the smallest box ever! I told driver to return it as it cannot be this small as there should be an error, he told me i needed to log this unfortunately he cannot return it . Already furious , when i checked box it had x 2 facial creams .I then called and sent email to takealot explaining this case and asked to prioritize as this is a gift and because it was still morning hours and due to error on their end , they should have practiced good customer services and treated it with urgency .Instead i am now asked to take pictures of goods, barcodes etc . and still not collected day 2 . scheduled to be collected day 3 and go through investigation process which will leave us at the end of this week .This means my goods delayed by a week and still no update until their mistake / error is resolved . This is unacceptable for such a big company to not provide quality customer services. Instead I now have to wait and had to apologies on my end for not meeting my deadline on this gift and surprise