Poor Product and Service

Ordered a hoverboard for my sons birthday on the 30th December, picked it up 3rd January when we gave the gift on the 5th January noted it was damaged and used logged a return immediately drove to Montague Gardens to take it back...told at Montague Gardens that it is in stock we can fetch it the next day. We still waiting for a ready for collection email. Couldn't find a customer care number anywhere finally dialled the delivery queries line and was put through to customer service through them. Spoke to Carol who could only escalate the query to the concerned department. Asked to speak to a manager waited on the line to be told they cant get hold of anyone left my details no contact has been made as yet... And so my son sits without a gift for his birthday... This is truly pathetic service and it makes me wonder about the quality of the products being sold as supposedly new, very dissapointed.