POOR POOR SERVICE WITH REGARDS TO CREDIT ON A MANUFACTORY FAULT

I HAD AN ISSUE WITH HISENCE DISHWASHER, NEEDED TO BE EXCANGED, NO STOCK ON HISENCE, THEN HISENSE APPROVED A CREDIT NOTE. NOW I AM WAITING NEARLY 2 WEEKS FOR MY CREDIT FROM TAKEALOT. THE SERVICE IS BAD, NO ONE CAN GIVE ANSWERS, THEY PASS THE BUCK TO THE SUPPLIER AND THE SUPPLIER BACK TO TAKEALOT, I AM IN THE MIDDLE AND HAVE TO PHONE DURING MY TIME TO GET ANY FEEDBACK, ONLY TO GET NO JOY. NO ONE CAN PUT YOU TROUGH TO A MANAGER AT TAKEALOT, DONT KNOW WHETHER THEY ARE SCARED OR WHETHER THEY EVEN HAVE MANAGEMENT.