Poor poor poor utterly disgusting service!! Takealot, taking you for a ride!!!

Poor poor poor customer service!! Purchased a panel heater, tested for two hours and it didn't heat the room as advertised! Uses much more electricity than a normal heater!! Created a return the very next day and the heater was collected the 23rd July, my refund was declined due to the fact that we opened the heater and tested it. Numerous calls were made and airtime wasted. Agents promise to call back the same day after speaking to their team leaders but don't get back to me! I have sent emails galore yet they still ask if the item has been returned? Requests for a manager to call back were also blatantly ignored. Now I'm sitting with no solution, no heater nothing! Takealot can debit you immediately yet when they need to refund they throw policy as an excuse not to refund. They don't care about customers and just about their profit margin! These are tough times for us all and for such a major corporation to do this to their customers is utterly disgusting!!!! I will never use them again! They don't care!!! Agents responsible for poor service : Zintle, Zinia, Aaron, Robin and many more!!!!