POOR POOR CUSTOMER SERVICE-ISSUE STILL NOT RESOLVED

I created a return for x2 of the same products without the HDMI cables. Subsequent the cables were collected on the 4 October 2024 at 10:28am.

This was received at the Johannesburg DC however only x1 piece was credited. The DC decided to return the one smart box back to me without the cable and I again returned it back to Takealot.

This has been carrying on for a month now. I continuously receive emails asking for the HDMI cable which I never received back in the first place.

After numerous phone calls and emails this issue is STILL NOT RESOLVED. Service is PATHETIC - Not one if their staff are competent in reading - as on the system it states that both cables were returned. Wasted endless airtime speaking to the call centre over and over. The call centre cannot even phone the DC Manager to resolve - PATHETIC - I am due a credit to my Takealot account a month ago and this just carries on with incompetence - PATHETIC