Poor Pathetic Service Delivery Assistance

Worst Services from Takealot WC, incl the so-to-be called, Call Centre. I ordered online, ***, from Takealot on Thursday 21/11/2024, all payments went through, I accepted delivery date 26/11/2024.

On Monday 25/11/2024 I received part of my order and picked up at Tygervalley Takealot Branch. Tuesday 26/11/2024 @ 09h19, I received an email from Takealot, my item:

[We're sorry to let you know that your parcel has been lost in transit and we're unfortunately not able to deliver the item] Best of all: [we'll be creating a new order for you, new collection date on 28/11/2024] - - Unacceptable!

I thereafter, immediately received another email, where Takealot placed a new order obo me, without my approval.

My argument: I agreed with Takealot's collection date, ordering through takealot, suits me, I even joined their monthly plan as a customer - -

1. how in the world does an item get lost in transit 2. why's it the customer's problem to hear about lost in transit?? 3. why couldn't the item only just be replaced and delivered as stated for 26/11/2024 4. why must the customer go through all this drama during the day, to get correct assistance [see day-struggle with Takealot staff, shows the importance of me as a customer to Takealot]

After emails, I immediately phoned ***, Juliet, Rhoda, useless male @ 13h30.

1st lady that answered, hanged up on me;

2nd lady @ 10h09, Juliet, even emailed me after our conversation, exactly what I informed her, I email her, she never answered me back;

3rd lady @ 10h15 promised me that she'll escalate to the Warehouse and that she'll make sure that I'll be able to pick up my 20kg dog food @ Tygervalley Branch @ 14h00 - - I numerous told her that I'm not going to phone back after 13h, because then I'm busy ending from work, O MY GOODNESS;

4thly @ 13h05 I phoned again, a male answers, I asked him to ask Rhoda to call me back ASAP, nothing till now (did she get the message or not? / did she refuse to call me back, because she didn't do what she promised to me as the customer)

Now leaving work, I had to stop at the Petshop, with borrowed money, to purchase a 20kg dog food, meaning, I still need to give the R665 back on Friday, to to the person that borrowed me money, all unnecessary.

Takealot showed that I'm not important to them as a customer (take note, don't email or phone me now, to say how important and/or a valued customer I am, incl don't APOLOGIZE for all happenings, I'm not interested. I further believes that I'm not the only customer receiving this bad serv delivery.

Know starts the best of the poor service deliveries, from 15h38 until 17h12, I made 7 phone calls to Takealot, if they don't hang up on me, I'm holding on for long times, until the line goes down.

5th @ 15h38 I started phoning from home, my airtime, around R150 out and spoke to Fioma and Sandiso. Nothing, Sandiso emailed me while on the phone, stating that he can only cancel my order, when the item was received at Tygervalley Takealot Branch, unacceptable, item was not even yet moved to Tygervalley.

I requested to speak to the Manager, being informed that the Managers is busy, so busy, no Manager is available. I don't hang up, but the staff is so quiet on the other side, I had to ask if someone was still there, saying over and over, the Managers are busy. With times my calls get cut and I just rephone, next target to get a Manager for me.

Then Quisha comes along, again informing me that the Managers is busy, and at a time, she put Dean, Supervisor on, and I told him also, that I want to speak to the Manager, again he also informed me that the Managers is busy, lying lying lying, they thought I would be happy with their useless assistance, incl lying to me, incl misusing MY airtime.

Call ended again, I rephone again, and this is the best of all; @ 16h29, Caleb answers and again I immediately request the Manager, he puts me on hold for 14-minutes to locate a manager, coming back saying NO Manager is available, they were previously busy, after numerous requests, Aaron answers as the Manager, from Caleb's phone, insuring me that he is the Manager AND was available the whole time, he only hears about this now, and will assist me???????????

Isn't this lies, bad name to Takealot, they thought I would've leave everything at first, why lying the all my phone calls, from the beginning.

Question, is Takealot the same Service Delivery Company as I learned it to be, is the Staff wort it to be working at Takealot, even Call Centre, no not according to me, I didn't believe other people, but now it happened to me.

After a while, Aaron did authorise the credit, that I was requesting from the morning, if only the Staff didn't lie, sitting in a circle and gossip on who's on the telephone lines, I don't know what they think they won, but Forsure they pulled Takealot's name through the MUD.