Poor order support. (Non existent)

I placed a order, taking date of delivery into account. They payment did not go through apparently but on my side it said all went through. I thinking all is well get a email 2 days later saying it is cancelled and now. They don't worry just reorder it. Which I do and now I will go in my holiday without the product. I used their "contact us" section which has a "chat to us" section, which takes me to a bot. Which is useless. It refused to give me any assistance to talk to a person and keeps suggesting different links that just loads the same useless "contact us" page. Seems Takealot is to busy to prioritise us the client to talk to. Guess local dies off and Amazon SA here I come