1 reviews | Active since Apr 2015
Poor information about Delivery
<p> </p> <p>I placed a order on Tuesday night and takealot stated that I would recieve my order by the 18th of November which is today. Until today I have recieved no updated info about when my products will be delivered. The order provide no usable information. I live in a main centre and usually when I order with takealot it is delivered within 1-2 days. This is the worst service I have ever recieved from takealot. This will definitely make me rethink my options when buying online products. </p>
Hello Ruanva,
We are terribly sorry about the lack of communication you have received regarding the issue that directly affected your order.
Thank you for taking our team's call and granting us the opportunity to clarify what has occurred.
We appreciate your understanding.
Regards
Takealot.com
Best regards,
Hello Ruanva,
We are terribly sorry about the lack of communication you have received regarding the issue that directly affected your order.
Thank you for taking our team's call and granting us the opportunity to clarify what has occurred.
We appreciate your understanding.
Regards
Takealot.com
Best regards,
Before I posted this review I called takealot and also emailed then about my problem. The person who assited me on the phone told me my package was with fedex in centurion and would be delivered soon the information supp**** was very vague.
Thus I decided to post this review after which takealot contacted me quite quickly. They told me my package was in Cape Town as there was mix up on their side and it was on it's way to Joburg and that it would be in Joburg that evening. The lady then told my order would be delivered on monday the 21st of November already 3 days past their delivery date. I would expected that would offer me a weekend delivery service. But I was fine with it. But today I got a mail that told me my order would only be delivered on the 22nd of November 4 days past their delivery date. I find it completely unacceptable. I have seen that there is a trend of bad reviews based on them missing delivery dates. I have been loyal customer for some time having spent almost R19000 with them and today they will loose me as a client I will also never again reccomend takealot to my friends and colleagues.
Before I posted this review I called takealot and also emailed then about my problem. The person who assited me on the phone told me my package was with fedex in centurion and would be delivered soon the information supp**** was very vague.
Thus I decided to post this review after which takealot contacted me quite quickly. They told me my package was in Cape Town as there was mix up on their side and it was on it's way to Joburg and that it would be in Joburg that evening. The lady then told my order would be delivered on monday the 21st of November already 3 days past their delivery date. I would expected that would offer me a weekend delivery service. But I was fine with it. But today I got a mail that told me my order would only be delivered on the 22nd of November 4 days past their delivery date. I find it completely unacceptable. I have seen that there is a trend of bad reviews based on them missing delivery dates. I have been loyal customer for some time having spent almost R19000 with them and today they will loose me as a client I will also never again reccomend takealot to my friends and colleagues.