Poor humanity interaction and understanding. Poor customer service.

I dealt with David Fisher and Chwayita Guda who didnt help me and accused me of damaging an item which i didnt do and they refuse to give me my refund of an item that's damaged beyond my control and is software issues and thats less than a month old.

I bought a phone from Takealot.com less than a month ago and the phone stopped working. I got all the items back to return and everything was in a good condition upon returning it, the guy at the pick up point also double checked nothing was damaged upon return. Then i get a email saying that my return was declined because the charging pin was bent. I was so confused because that was not my fault, but Takealot insisted that its my fault and I damaged the product. I was so saddened by this experience because I didn't damage the product and the phone stopped working, now they blaming me for something i didnt do. I want my money back but they refuse because they blaming me for damaging an item that wasnt damaged upon return. This is disappointing from such a large online company. Accusing the customer for something they didnt do.

Ive never ever returned something that was damaged by me. The phone stopped work,under a month and thats my fault.

My issue hasnt been resolved, the phone is just being sent back to me. Pathetic service and disgusting way to treat your customer.