Poor feedback service from Takealot

Takealot handling of a faulty goods retun is very poor. I purchased a "blow up bouy" and on reciept it failed to blow up because of a hole. I rturned it imeadiatly, requesting a replacment, Dispite them stateing a 5 day turnaround have still had NO information. I've had to contact them and even then they take more than 24 hrs to respond!