Poor excuse and service

I purchased a CCTV camera set on the website as a Christmas gift. I then paid to have the cameras installed which is not cheap and a time consuming job. Not even a month later, one of the cameras stopped working. I logged the matter with Takealot to which they advised i should return the entire CCTV system. i explained to them that i already paid for installation and having to pay again to have it removed just for one camera does not make sense. Even if i did follow that route, i would then have to pay for another installation once the item is returned/repaired or whatever they decide to do. This leading me to pay for 3 installations because of a defective product and not to mention, peoples thought of me buying cheap CCTV equipment that breaks after a month of usage. The agent dealing with the query does not even take my situation into account and points me straight to a policy. Takealot really expects their customer to break their bones a wallets when their products fail. There is not customer centricity in doing business with you guys. You cannot even adjust to meet your customer half way. Really disgusted in the poor customer service.