Poor delivery service, Unexplained Delay and Lack of Response for Order

I am writing to express my disappointment regarding my recent order with Takealot.I am extremely disappointed with the handling of my recent order #188…... I purchased 5 items on the 26th Aug 2025,to this date my order is not yet ready ,8 days later, the order is still not packaged, not trackable, and has not been delivered.

This is unacceptable. I paid for my order on time and expect the same urgency and professionalism in return. It feels as though Takealot has started doing as it pleases with customers’ orders, which is very concerning for a platform I have trusted for years. Online shopping like take a lot should not require me to wait weeks — otherwise, it defeats the purpose, and I may as well walk into a store instead.This experience is extremely frustrating and inconvenient. It almost feels like Takealot has become another SHEIN — where orders take weeks instead of days mainly because its international. I sent an email to support services, and instead of addressing my concern or explaining the delay, they just asked for my numbers to call me. This is unacceptable, and I’m extremely disappointed with the lack of accountability