Poor Delivery Service

I paid for my order on 21.12.2020...last night I received a sms - my order will be delivered today 23.12.2020 - 11:20 I received a sms: Recipient not available to receive order...HOW!!! when I am at home...never got a sms or call from the driver to say he is on his way - I normally get a sms/call from the driver before they deliver!!! If its not the drivers who are rude then its my orders being rescheduled!!!