Poor Delivery Service

I have ordered a router which was supposed to be delivered on 15/11/2024. The driver did arrive however I had taken an internal call hence I was delayed by a few minutes. He left without speaking to me. When i arrived at the gate at my workplace, he stated that he is at another client, I must wait for him. I had work to do and could not stand in the sun. He stated that he waited for 15 minutes which is not true as from the initial call i was delayed about 3 to 4 minutes however he was already at another customer 11km from me. Takealot could not re-dispatch my parcel and will not take action against the driver. They want to cancel my order on their own accord meaning that they do not care about what the driver did. There is no intervention from management, all they can do is cancel my order, which means I will face the consequences of the drivers actions.