POOR DELIVERY SERVICE

I ordered something for my daughters birthday present in the beginning on the month, on takealot it says it will take 7-10 working days to get the stuff to me, its been 3 weeks now and im still waiting, i split my order in 2 and they told me it wouold be there on thursday the 3rd, it only got to me the next thursday, needless to say i had to go and buy my naughter nappies at the shop because they took to long to deliver, now im still waiting for her fun *****. i mean surely if i place an order in the BEGINNING of the month it cant possibly take this long? i dont belive that i will get it in time for my daughters birthday.. ive spoken to 3 people to try and find out when it will get to me and not 1 of them can answer me!! they all say they will get back to me but nothing! ive emailed them now to ask for my money back. i hope they will just refund my money so that i can go buy her something else at the shops. its really poor service. i dont think i will be using takealot again, ill rather go to the shops and spend that extra R300 than have to stress because of the poor service!