Poor Delivery Communication

I ordered a package that was due for delivery on the 29th of December 2017. Today, the 2nd of January 2018 the package has still not been delivered. I have spoken to a total of 3 call centre agents. All of them attempted to get hold of the FedEx courier company without any success. None of them phoned me back with any confirmation or feedback as to what the delivery status was.

In one of the calls to Takealot I specifically asked if I can please speak to a manager. The manager never spoke with me or phoned me back.

I have never seen such poor service from Takealot and I hope this is not a testament to the quality of future services.