Poor delivery and return experience

Last week I ordered a Solid State Hard Drive from takealot and they shipped it without any packaging material (yes, only anti-static bag placed in a box). As you can imagine, the drive is Dead on Arrival. I booked a return on Monday and they notified my that there is no stock, but they will give me a refund the next day. They arranged for the parcel to be picked up on Tuesday. They phoned me to reschedule to Wednesday, but it is now Friday afternoon and after numerous times phoning takealot and mr delivery no one can give me a clear answer. I did speak to a manager, but he just say I have to wait until the couriers arrive one day, he can't do anything about it. After that it takes about 5 days to do the refund into my account.<br> <br> VERY VERY bad experience, especially for something that is their fault and not mine.