Poor delivery and customer service

<p>We ordered 2 items on 11 December, and was assured delivery would take place by the 15th of December. This date came and went with no delivery taking place. After enquiring I was informed that there was a delay and it would now be delivered on the 19th. Once again, delivery did not take place. This continued to happen, with the Takealot customer service team assuring me delivery would "take place tomorrow" but it never transpired. Eventually our last day at work before going on holiday arrived - the 22nd of December - and the courier finally arrived, but only with one of the items! Now the problem was to get the remaining item, and to change the address. Countless emails and phone calls followed, where we were once again ensured that delivery will take place, and that the address change has been noted to the courier. Days went by, and still no delivery took place. Eventually we were informed that the courier had "lost" our item. A new one then had to be ordered, and when it was eventually ready to be delivered, they went to the wrong address, thus causing even further delays. </p> <p> </p> <p>I used to be a very satisfied Takealot customer, making regular purchases from them. But this experience has ruined it and I will never purchase from them again. It would have been much less hassle to just go to a brick and mortar shop! Takealot's customer service is terrible, and the empty promises they make and blatant lies they tell are insulting! </p> <p> </p> <p>Former happy customer lost forever. </p>